Popular questions
Get answers to your questions
The things homeowners ask us most, answered plainly. If yours is not
here, ask us directly and we will give you a straight answer, not a sales call.
Is the inspection really free?
Yes. We come out, look at the work properly, and give you a written estimate at no cost and with no obligation. You are not signing anything to have us take a look.
How quickly can you come out?
For active leaks and storm damage we prioritize same or next day wherever we can. For planned work like gutter cleaning or pressure washing, usually within the week.
Are the people doing the work licensed and insured?
Yes, and we check it rather than take anyone's word for it. We bring in specialist trade
contractors for each job, and nobody comes to your property without a current license for
that trade and a current certificate of insurance on file with us. That is deliberate. A
roof, a gutter run and a mature oak are three different skills, and we would rather send
the right specialist than pretend one crew is expert at all three. If you want to see the
paperwork for whoever is coming, ask and we will send it before the visit.
Which areas do you cover?
We work across Florida, the Carolinas and the wider Southeast. If you are not sure whether your address falls inside our area, send the form anyway and we will tell you straight away rather than leaving you guessing.
Will the price change once you start?
The written price is the price. If we open something up and find damage that was not visible during the inspection, we stop, show you, and agree the change before carrying on. You will never find out on the invoice.
Do you handle insurance claims?
We document damage thoroughly with photographs and written findings, which is what most insurers ask for. We can work alongside your adjuster, though the claim itself stays between you and your insurer.
Do I have to be home?
For the inspection it helps, so we can walk you through what we find. For most exterior work you do not need to be there, as long as we have access.
What happens after I send the form?
A person reads it, not a machine. We come back to you to ask anything we need and to agree a time for the free inspection. If you did not tick a text box we will use email or a phone call instead.
Will you text me?
Only if you ask us to. If you tick the box on the quote form we will text you about your quote and appointment. Marketing texts are a separate opt-in, and you can stop either at any time by replying STOP. See our SMS consent page for the detail.
